Remote support is offered as part of our Managed Services. We can remotely monitor your server and/or PCs for maintenance and troubleshooting purposes.
The main purpose of this is to be entirely proactive rather than reactive in identifying potential issues and problems before they start impacting on your business.
In addition to system monitoring, our remote support is regularly used to assist customers with their day to day administrative task requirements such as setting up new users, changing user and file permissions, restore files from backups and much more.
In essence, it’s like having your own IT manager to rely upon without having the expense of employing someone in-house to do the job
More importantly for the small business owner, it offloads system administration enabling more time to spend managing the business.